Privacy & Data Protection

8upb Privacy Policy

Last updated: January 2025

Your privacy matters to us. This page explains exactly what personal data 8upb collects, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language so it's easy to understand — no legal jargon where we can avoid it.

Quick Summary
We only collect data that is necessary to run your account and process your transactions.
We never sell your personal data to third parties.
Your data is encrypted and stored securely at all times.
You can request access to, correction of, or deletion of your data at any time.
Cookies are used to improve your experience — you can manage your preferences.
How 8upb Protects Your Privacy

Six core principles that guide how we handle your personal data on the 8upb platform.

End-to-End Encryption

All data transmitted between your device and the 8upb platform is encrypted using TLS. Your login credentials, payment details, and personal information are never sent in plain text. This applies to both the website and the 8upb mobile app.

Minimal Data Collection

8upb only collects the personal data that is genuinely needed to operate your account, process payments, and comply with legal requirements. We don't collect data for the sake of it. If we don't need it, we don't ask for it.

No Data Selling

8upb does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the 8upb ecosystem and is only shared with service providers who help us operate the platform.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Just contact the 8upb support team and we'll handle your request promptly. You can also update most of your account information directly from your dashboard.

Clear Retention Periods

8upb keeps your data only for as long as it is needed. Account data is retained while your account is active and for a defined period after closure to meet legal obligations. Once the retention period expires, your data is securely deleted.

Breach Notification

In the unlikely event of a data breach that affects your personal information, 8upb will notify affected players promptly and take immediate steps to contain the breach and prevent further exposure. We take data security incidents seriously.

01 Who We Are

8upb is an online sports betting and casino gaming platform operating at 8upb.org. We provide betting markets on cricket, football, and other sports, as well as a range of casino games and slots to registered players.

When this Privacy Policy refers to "8upb", "we", "us", or "our", it means the 8upb platform and the team responsible for operating it. When it refers to "you" or "your", it means any person who visits, registers on, or uses the 8upb platform in any way.

This Privacy Policy applies to all personal data collected through the 8upb website at 8upb.org, the 8upb mobile application, and any other service operated under the 8upb brand. By using any part of the 8upb platform, you acknowledge that you have read and understood this policy.

Questions? If anything in this policy is unclear, reach out to the 8upb support team before registering. We're happy to explain anything in more detail.

02 Data We Collect

8upb collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse the site, and occasionally from third-party sources for verification purposes. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, gender, national ID number Registration form, KYC verification
Contact Data Email address, phone number, residential address Registration form, account settings
Financial Data Payment method details, transaction history, deposit and withdrawal records Deposit and withdrawal forms
Technical Data IP address, device type, browser type, operating system, session data Automatically via cookies and server logs
Usage Data Pages visited, games played, bets placed, time spent on platform Automatically via analytics tools
Communications Data Support chat transcripts, emails sent to 8upb Customer support interactions

We do not collect any special category data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.

KYC Verification: As part of our legal obligations, 8upb may request identity documents such as a national ID card or passport. These documents are used solely for verification purposes and are stored securely.

03 How We Use Your Data

8upb uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. Here is how we use each category of data:

  • To operate your account: Your identity and contact data are used to create and manage your 8upb account, verify your identity, and communicate with you about your account.
  • To process transactions: Your financial data is used to process deposits, withdrawals, and bonus credits. We need this data to ensure payments are sent to the correct person.
  • To provide customer support: Communications data is used to respond to your queries, resolve disputes, and improve our support service.
  • To personalise your experience: Usage data helps us understand how you use the platform so we can show you relevant games, offers, and content.
  • To send you promotions: If you have opted in to marketing communications, we use your contact data to send you information about bonuses, new games, and special offers. You can opt out at any time.
  • To comply with legal obligations: We are required by law to verify player identities, maintain transaction records, and report certain activities to regulatory authorities.
  • To detect and prevent fraud: Technical and usage data helps us identify suspicious activity, protect the platform from abuse, and keep all players safe.
  • To improve the platform: Aggregated, anonymised usage data is used to analyse platform performance and make improvements to the 8upb experience.

Marketing opt-out: You can unsubscribe from 8upb marketing emails at any time by clicking the unsubscribe link in any email or by contacting the support team. Opting out of marketing does not affect your ability to use the platform.

04 Legal Basis for Processing

8upb processes your personal data on one or more of the following legal bases, depending on the specific purpose:

  • Contract performance: Processing your data is necessary to fulfil our obligations to you as a registered player — including operating your account and processing your transactions.
  • Legal obligation: We are required to process certain data to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
  • Legitimate interests: We process some data based on our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
  • Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

8upb does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are bound by appropriate data protection obligations:

  • Payment processors: We share financial data with payment providers such as bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers only receive the data they need to complete the transaction.
  • Identity verification providers: We may share identity data with third-party KYC verification services to confirm your identity as required by law.
  • Game providers: When you play a third-party game on 8upb, limited technical data may be shared with the game provider to operate the game session. Game providers do not receive your financial or identity data.
  • Analytics providers: We use analytics tools to understand how the platform is used. These tools receive anonymised or aggregated data only.
  • Legal and regulatory authorities: We may be required to share data with law enforcement, regulatory bodies, or other authorities where required by law or in response to a valid legal request.

No third-party marketing: 8upb never shares your contact details with third-party advertisers or marketing companies. Any promotional communications you receive will come directly from 8upb.

06 Cookies

8upb uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you use the platform.

The types of cookies used on 8upb include:

  • Essential cookies: These are required for the platform to function. They keep you logged in during your session and enable core features like the bet slip and account dashboard. These cannot be disabled.
  • Analytics cookies: These help us understand how players use 8upb — which pages are most visited, how long sessions last, and where players encounter issues. This data is aggregated and anonymised.
  • Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
  • Marketing cookies: If you have consented to marketing, these cookies help us show you relevant promotions and offers based on your activity on the platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 8upb platform. For essential cookies, no opt-out is available as they are required for the service to work.

07 Data Retention

8upb retains your personal data for as long as it is needed for the purposes described in this policy, or as required by applicable law. Here is a general guide to our retention periods:

  • Account data: Retained for the duration of your account and for up to 5 years after account closure, to meet legal and regulatory obligations.
  • Transaction records: Financial transaction data is retained for a minimum of 5 years in accordance with anti-money laundering regulations.
  • KYC documents: Identity verification documents are retained for the period required by applicable law, typically 5 years from the date of verification.
  • Support communications: Customer support records are retained for up to 2 years after the last interaction.
  • Technical and usage data: Log data and analytics data are typically retained for 12 months before being deleted or anonymised.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Your Rights

As a player on 8upb, you have a number of rights over your personal data. These rights can be exercised by contacting the 8upb support team at any time.

Right of Access

You can request a copy of all personal data that 8upb holds about you. We will provide this within a reasonable timeframe.

Right to Rectification

If any of your personal data held by 8upb is inaccurate or incomplete, you have the right to have it corrected.

Right to Erasure

You can request deletion of your personal data. This right is subject to legal retention obligations that may require us to keep certain records.

Right to Restriction

You can ask 8upb to restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.

Right to Portability

You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.

Right to Object

You can object to 8upb processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.

To exercise any of these rights, contact the 8upb support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

09 Security

8upb takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

  • All data in transit is encrypted using TLS (Transport Layer Security).
  • Sensitive data at rest, including financial information and identity documents, is encrypted using industry-standard encryption algorithms.
  • Access to personal data within the 8upb team is restricted on a need-to-know basis. Staff who handle personal data are trained in data protection best practices.
  • Our systems are regularly monitored for vulnerabilities and security incidents.
  • We conduct periodic security reviews and penetration testing to identify and address potential weaknesses.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password for your 8upb account and never share your login credentials with anyone.

Suspicious activity? If you notice any unusual activity on your 8upb account or believe your account has been accessed without your permission, contact the support team immediately so we can investigate and secure your account.

10 Children's Privacy

The 8upb platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the 8upb platform.

If 8upb becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately and all associated data will be deleted, with the exception of any records required to be retained for legal purposes.

If you believe that a minor has registered an account on 8upb, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Updates to This Policy

8upb may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that materially affect how we handle your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how 8upb protects your privacy.

Continued use of the 8upb platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using 8upb and may request account closure by contacting the support team.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8upb handles your personal data, please get in touch with us. Our support team is available 24/7 and will respond to all privacy-related enquiries promptly.

  • Email: [email protected]
  • Live Chat: Available from your 8upb account dashboard, 24 hours a day.
  • FAQ: Common questions are answered in the FAQ section.

We take every privacy enquiry seriously. Whether you want to access your data, raise a concern, or simply ask a question about how we handle your information — we're here to help.

Your Data Is Safe With Us
Ready to Play on 8upb?

Now that you know how 8upb protects your privacy, create your free account and start betting on sports or playing your favourite casino games — safely and securely.